Privacy Policy

Due to the very nature of the Services GetVirtualAI provides, we require our AI systems and support infrastructure to receive, process, store, and relay telephone and electronic communications made through your account on your behalf. We also maintain records relating to your account and service interactions (“Your Information”). We acknowledge that storing this information and ensuring its confidentiality is an essential and important facet of the Services we provide to you.

We will only release and share Your Information collected by us as follows:

  • We release Your Information to you and to those you have designated, in writing, per the terms of your Service Plan.
  • If necessary and to the extent required by law, we will release Your Information to any local, state, or federal law enforcement agencies and any other governmental regulatory bodies. We will promptly notify you of such a release when permitted by law.
  • We are required to share Your Information in response to subpoenas, court orders, and any other legal requirements or proceedings. We will promptly notify you, if permissible, of such disclosures.

Your Information includes any data made available to us solely by virtue of our relationship with you and your customers who utilize our Services, including but not limited to call logs, reminder details, booking data, timestamps, voice transcripts, and technical metadata. This information, including related billing information, is collectively known as Customer Proprietary Information (CPI).

GetVirtualAI safeguards CPI and complies with applicable data protection regulations and privacy standards. We will not disclose CPI except as required by law or in accordance with this Privacy Policy. GetVirtualAI will not share any CPI with unrelated third parties. To completely opt out of any CPI sharing, please reach out to us at info@getvirtualai.com.

We are fully committed to ensuring the protection of your CPI. All GetVirtualAI employees, even those not expected to handle CPI in their routine work, are educated on the importance of data privacy. All personnel are trained on the permitted uses and disclosures of CPI. Any failure to adhere to our policies may result in disciplinary action, including termination. Except when directed otherwise by legal authorities, we will notify affected customers of any confirmed CPI breaches, including details of the incident and steps taken to prevent recurrence. We maintain accurate records of all such events as required by law.

GetVirtualAI reserves the right to monitor and record all calls, voice inputs, calendar actions, and electronic interactions processed by our AI for quality assurance, performance training, and service improvement. By using our Services, you hereby authorize GetVirtualAI to monitor, record, and retain such interactions. You also consent to us contacting you by:

  • Automated calling systems
  • Live agents
  • Email, SMS, or other electronic methods

When you visit getvirtualai.com, our servers—or those of trusted third-party vendors—may use cookies, pixels, and related technologies (“Cookies”) to assign your browser a unique, anonymous identifier. These Cookies help improve your experience by storing your preferences and activity history. Cookies do not collect personally identifiable information (PII) and are not designed to access any personal files on your device.

Cookies may also reflect de-identified data linked to information you voluntarily submitted to us. These technologies allow us to:

  • Optimize website functionality
  • Deliver relevant content and service recommendations
  • Understand visitor trends and behavior

Examples of information we may collect through Cookies include, but are not limited to:

  • Your IP address
  • Browser type and version
  • Device platform and operating system
  • Referral URL and website activity
  • Session length and page interactions (e.g., scrolling, clicking, time on page)

We may use third-party analytics tools or advertising platforms to better understand traffic patterns and user preferences.

Our web servers and/or analytics partners may track domain-level data (e.g., your internet provider) to analyze website performance, page visits, bounce rates, and engagement. This data helps us improve your experience and the quality of our Services.

If you have questions about this Privacy Policy or wish to make changes to your data preferences, please contact us at:

📧 info@getvirtualai.com
🌐 https://getvirtualai.com
📍 Operated by TechSpanQA Inc., Canada